Solutions

Unified support system

Stop juggling inboxes. We set up a unified support system that brings email, live chat, phone and social messages together, so your team can respond faster.

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All solutions services
  • No more missed messages
  • Full customer context in one place
  • Consistent, faster replies
Why unify

Every conversation in one place

When support lives across inboxes, chat widgets and phones, messages get missed and customers repeat themselves. A unified support system gives your team one inbox with full context.

It works best combined with AI live chat, which resolves common questions automatically, and a cloud phone system, so calls are logged alongside every other conversation.

Connected to your store or telehealth platform, agents see orders and history next to each ticket, and requests can become tasks through our ClickUp integration.

Shared inbox Ticketing & SLAs Store & CRM integration Automations & macros Help center Support analytics
Shared inbox Ticketing & SLAs Store & CRM integration Automations & macros Help center Support analytics
Design Develop Automate Launch Scale Support
Design Develop Automate Launch Scale Support
Before & after

Scattered inboxes vs. unified support

Scattered inboxes

  • Messages split across tools
  • No history of past conversations
  • Duplicate replies from teammates
  • No idea how fast you respond
  • Customers repeating themselves

Unified support

  • One shared inbox for every channel
  • Full customer and order history
  • Clear ownership of each ticket
  • Response-time metrics
  • Faster, consistent answers
What’s included

What you get

All your customer conversations from email, chat, phone and social, in one inbox.

📥

Shared inbox

Every channel in one place, with clear ownership.

🎫

Ticketing & SLAs

Track every request and hit your response targets.

🔗

Store & CRM integration

See orders and customer history next to every conversation.

🤖

Automations & macros

Route, tag and reply to common requests automatically.

📚

Help center

Self-service answers that reduce repeat questions.

📊

Support analytics

Response times, volumes and satisfaction at a glance.

Who it’s for

Built for teams like yours

Whether you’re just starting out or scaling fast, unified support system from BigLoop is shaped around how your business actually works.

Support teamsOnline storesClinicsCall-heavy businessesRemote teamsTelehealth providers
Unified support system Solutions BigLoop
Unified support system Solutions BigLoop
Works great with

Pairs well with

Services that make this one even more powerful.

💬

Livechat with AI

Add AI to resolve tickets instantly.

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☎️

Phone system

Log calls alongside every ticket.

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✅

ClickUp + WooCommerce integration

Turn tickets into ClickUp tasks.

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FAQ

Frequently asked questions

Have another question? Send us a message and we’ll get back to you.

Ask us anything
Which helpdesk platforms do you work with?

We work with popular helpdesk platforms and can recommend the right one for your team size and channels.

Can it connect to our store or CRM?

Yes. We integrate your support system with your store, CRM and other tools.

Can you migrate our existing tickets?

In most cases, yes, along with contacts and help center content.

Ready to get started?

Tell us about your project and we’ll get back to you with next steps.

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