Solutions

Livechat with AI

Answer customer questions instantly, day or night. Our AI-powered live chat is trained on your content, handles common questions and hands off to a person when it matters.

  • Instant answers at any hour
  • Fewer repetitive tickets
  • More leads captured
24/7 instant answers Trained on your content Human handoff Order & booking help Multilingual Conversation insights
24/7 instant answers Trained on your content Human handoff Order & booking help Multilingual Conversation insights
Design Develop Automate Launch Scale Support
Design Develop Automate Launch Scale Support
What’s included

What you get

An AI assistant on your website that answers questions 24/7 and hands off to your team when needed.

💬

24/7 instant answers

Customers get help the moment they ask.

📚

Trained on your content

Answers based on your website, policies and help articles.

🙋

Human handoff

Seamless transfer to your team when needed.

🛒

Order & booking help

Check order status, book appointments and capture leads.

🌍

Multilingual

Chat with customers in their own language.

📈

Conversation insights

Learn what customers ask most and improve your content.

How it helps

Instant answers, day and night

Most customer questions are repetitive: shipping times, order status, product details, opening hours. AI live chat answers them instantly using your own content, and hands off to your team when a human touch is needed.

Handoffs land in your unified support system, so nothing gets lost. For stores, the assistant can check orders and even quote delivery dates from our Estimated Delivery Date plugin.

It’s especially effective on telehealth platforms, where patients have questions at all hours, and for converting visitors from paid search before they leave.

Capabilities

What the assistant handles

📦

Order status

Where is my order, delivery dates and tracking links.

❓

Product questions

Sizing, ingredients, compatibility and availability.

📅

Bookings & leads

Schedules calls and captures quote requests.

Why BigLoop

Support that never sleeps

Most questions are repetitive. Let AI handle them instantly, and free your team for the conversations that need a human touch.

What you get
  • Instant answers at any hour
  • Fewer repetitive tickets
  • More leads captured
  • Seamless handoff to your team
How we work

From first conversation to results

A simple, transparent process, so you always know what happens next.

01

Discovery

We learn about your goals, current setup and requirements.

02

Proposal

You get a clear plan with scope and timeline before any work starts.

03

Build & launch

We implement, test thoroughly and launch without disrupting your business.

04

Ongoing support

We stay on hand for improvements, updates and support.

Works great with

Pairs well with

Services that make this one even more powerful.

📥

Unified support system

Seamless handoff to your support team.

🩺

Telehealth & telemedicine websites

24/7 answers for telehealth patients.

🎯

SEM (search engine marketing)

Convert visitors from paid ads.

FAQ

Frequently asked questions

Have another question? Send us a message and we’ll get back to you.

Will the AI give wrong answers?

We train the assistant on your approved content, set clear guardrails and route uncertain questions to your team.

Can customers talk to a real person?

Yes. The chat hands off to your team whenever a customer asks or the AI isn’t confident.

Can it check order status?

Yes. It can be connected to your store to answer order and shipping questions.

Related

More solutions services

📥

Unified support system

All your customer conversations from email, chat, phone and social, in one inbox.

☎️

Phone system

Cloud phone systems with smart routing, IVR menus and call tracking, connected to your other tools.

Ready to get started?

Tell us about your project and we’ll get back to you with next steps.