Solutions

Phone system

A modern cloud phone system for your business, with professional call routing, voicemail, recordings and analytics, and no old hardware.

  • Calls reach the right person
  • Works from anywhere
  • Calls logged in your other tools
Cloud business numbers IVR menus & routing Call recording Mobile & desktop apps CRM & helpdesk integration Call analytics
Cloud business numbers IVR menus & routing Call recording Mobile & desktop apps CRM & helpdesk integration Call analytics
Design Develop Automate Launch Scale Support
Design Develop Automate Launch Scale Support
Modern calling

A phone system that works like the rest of your business

Old phone lines don’t route calls intelligently, record conversations or connect to your other tools. A cloud phone system does all of that, and lets your team answer from anywhere.

Calls are logged in your unified support system, after-hours visitors can be pointed to AI live chat, and call tracking shows which ad campaigns make the phone ring.

It’s a natural fit for corporate websites and clinics running telehealth platforms, and it runs on reliable cloud infrastructure like the AWS environments we manage.

What’s included

What you get

Cloud phone systems with smart routing, IVR menus and call tracking, connected to your other tools.

☎️

Cloud business numbers

Local and toll-free numbers for your business.

🧭

IVR menus & routing

Callers reach the right person or team automatically.

📼

Call recording

Record calls for training and quality.

📲

Mobile & desktop apps

Take calls from anywhere on any device.

🔗

CRM & helpdesk integration

Calls logged alongside your other customer conversations.

📊

Call analytics

Volumes, wait times and missed calls at a glance.

Why BigLoop

Never miss an important call

A cloud phone system makes your business easy to reach and gives your team the tools to answer professionally from anywhere.

What you get
  • Calls reach the right person
  • Works from anywhere
  • Calls logged in your other tools
  • Scales as your team grows
Features

Phone system features

Local & toll-free numbers
IVR menus
Ring groups & queues
Business-hours routing
Voicemail to email
Call recording
Desktop & mobile apps
Call analytics
CRM & helpdesk logging
Number porting
How we work

From first conversation to results

A simple, transparent process, so you always know what happens next.

01

Discovery

We learn about your goals, current setup and requirements.

02

Proposal

You get a clear plan with scope and timeline before any work starts.

03

Build & launch

We implement, test thoroughly and launch without disrupting your business.

04

Ongoing support

We stay on hand for improvements, updates and support.

FAQ

Frequently asked questions

Have another question? Send us a message and we’ll get back to you.

Can we keep our existing numbers?

Usually, yes. Numbers can typically be ported to the new system.

Does it work for remote teams?

Yes. Team members can take calls on desktop or mobile apps from anywhere.

Can calls connect to our support system?

Yes. Calls can be logged and tracked alongside email and chat in your unified support system.

Works great with

Pairs well with

Services that make this one even more powerful.

📥

Unified support system

Calls and tickets in one place.

💬

Livechat with AI

Cover after-hours with AI chat.

🎯

SEM (search engine marketing)

Track calls from ad campaigns.

Related

More solutions services

📥

Unified support system

All your customer conversations from email, chat, phone and social, in one inbox.

💬

Livechat with AI

An AI assistant on your website that answers questions 24/7 and hands off to your team when needed.

Ready to get started?

Tell us about your project and we’ll get back to you with next steps.